Shipping Policy

Effective Date: 2 February 2026
Brand Name: Tarzooo
Website: www.tarzooo.com

At Tarzooo, we aim to make online shopping for kids’ products simple, transparent, and stress-free. This Shipping Policy explains how and when your orders are processed and delivered.

1. Shipping Locations

Tarzooo currently ships to all serviceable pin codes across India.
If your location is serviceable, you will be able to place an order successfully during checkout.

2. Order Processing Time

All orders are usually processed and dispatched within 1–3 business days after order confirmation.

Once your order is placed, you will receive an order confirmation via email and/or SMS with details of your purchase.

Orders are not processed or dispatched on Sundays or public holidays.

3. Delivery Timeline

Delivery timelines generally range between 5–10 business days, depending on:

  • Your delivery location

  • Courier partner availability

  • Local logistics conditions

Please note that deliveries to remote or rural areas may take slightly longer.

4. Shipping Charges

We offer free shipping on all orders across India.
There are no hidden shipping, handling, or packaging charges.

The price you see at checkout is the final price you pay.

5. Cash on Delivery (COD)

Tarzooo offers Cash on Delivery (COD) on eligible orders.

  • Payment is made at the time of delivery

  • Please keep the exact amount ready to ensure smooth delivery

Repeated refusal of COD orders may result in restrictions on future purchases, as per our internal policy.

6. Order Tracking

Once your order is shipped, you will receive a tracking link via SMS and/or email.

You can use this link to track the real-time status of your shipment until delivery.

7. Delayed or Failed Deliveries

While we work closely with our delivery partners to ensure timely delivery, delays may occur due to factors beyond our control, including:

  • Weather conditions or natural events

  • Public holidays or regional restrictions

  • Incorrect or incomplete delivery addresses

  • Courier or logistics partner delays

If your order is delayed beyond the expected delivery window, please contact us and we’ll be happy to assist.

8. Damaged or Tampered Packages

If the package appears damaged, opened, or tampered with at the time of delivery, we strongly advise you not to accept the shipment.

Please contact our support team immediately with photographic evidence so we can investigate and resolve the issue promptly.

9. Incorrect Address or Non-Delivery

Tarzooo is not responsible for delivery failures caused by:

  • Incorrect or incomplete address details provided by the customer

  • Unavailability of the recipient at the time of delivery

Please ensure your shipping information is accurate when placing an order.

10. Contact Us

For any questions or concerns related to shipping or delivery, feel free to reach out to us:

📧 Email: info.tarzoooindia@gmail.com
🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM